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As a small business grows, the systems, roles and processes that worked well in the past don’t always keep pace. The business may be growing, employees may be happy, customers are being served, and from the outside, everything seems fine. But growth has a way of exposing gaps that weren’t really problems when the organization

This week, I found myself noticing something that had nothing to do with HR policies, handbooks, or employment law. Instead, it showed up in ordinary moments that most of us experience every day. It started at the Canadian border. Two agents were doing the exact same job. One greeted us with a smile, asked a

Have You Outgrown The Business Systems That Got You Here? January is full of plans. July tells the truth. At the beginning of the year, business owners are energized. They set goals, talk about growth, make hiring plans, and promise themselves they’ll delegate more or finally tackle the projects that have been sitting on the

Over coffee recently, I was catching up with a business owner who was talking through one of the challenges in his organization. As our conversation unfolded, it became clear he was facing one of the most common business growth challenges I see: outgrowing business systems that once worked well when the company was smaller. He

Spring has a way of making business owners look around and think,“We need to tighten a few things up.” Sometimes that starts with cleaning out a storage room or updating a process.But for growing businesses, the bigger opportunity is often less visible: Your people systems. If the business has grown over the past year, but